Privacy Policy

Effective Date: 13 Nov 2025
Last Updated: 13 Nov 2025

1. Introduction

Silver Creek Performing Arts Association ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, sign up for our newsletter, or make donations to our organization.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information in the following ways:

2.1 Ticket Purchase Information

When you purchase tickets through our website, we collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Mailing address

This information is collected and stored by our third-party ticket provider, Ticket Tailor. We do not directly store your ticket purchase information on our servers.

2.2 Newsletter Signup Information

When you subscribe to our email newsletter, we collect:

  • Email address
  • Any other information you voluntarily provide

2.3 Donation Information

When you make a donation to Silver Creek Performing Arts Association, we collect payment information through our payment processor, Stripe. We do not directly store your payment card information on our servers. Stripe collects and securely processes:

  • Payment card details
  • Billing address
  • Donation amount
  • Transaction information

We may also collect your name and email address for donation receipts and acknowledgment purposes.

2.4 Website Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information about:

  • Pages visited
  • Time spent on pages
  • Browser type and device information
  • General geographic location

Important: Google Analytics does not collect personally identifiable information (PII) through our configuration.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Ticket Processing: To process your ticket purchase, confirm your order, and send you your tickets
  • Communication: To send you order confirmations, receipts, and customer support communications
  • Newsletter: To send you updates about upcoming performances, events, and news
  • Donations: To process your donation, send receipts, and acknowledge your contribution
  • Website Improvement: To analyze website usage and improve our services through Google Analytics
  • Legal Compliance: To comply with applicable laws and regulations

4. Third-Party Service Providers

We share your information with third-party service providers only as necessary to provide our services:

4.1 Ticket Tailor

4.2 Stripe

  • Purpose: Payment processing for donations
  • Data Stored: Payment transaction information, billing address, donation details
  • Privacy Policy: Link to Stripe Privacy Policy

4.3 Google Analytics

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your data security is also dependent on the security measures implemented by our third-party service providers (Ticket Tailor, Stripe, and Google).

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

  • Ticket Purchase Data: Retained by Ticket Tailor according to their retention policies
  • Newsletter Data: Retained until you unsubscribe
  • Donation Data: Retained by Stripe and our records as required for accounting and legal purposes
  • Analytics Data: Retained by Google Analytics according to their standard retention policies

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Right to Access: You can request access to the personal information we hold about you
  • Right to Correction: You can request that we correct inaccurate information
  • Right to Deletion: You can request deletion of your personal information (subject to legal obligations)
  • Right to Opt-Out: You can opt out of our newsletter by clicking the unsubscribe link in our emails
  • Right to Data Portability: In some cases, you can request your information in a portable format

To exercise any of these rights, please contact us using the information provided in Section 9 below.

8. Cookies and Tracking Technologies

Our website does not use cookies for tracking or advertising purposes beyond what Google Analytics implements through its standard configuration. We do not engage in cross-site tracking or sell tracking data.

9. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us at:

Silver Creek Performing Arts Association
info@silvercreekarts.com
https://www.silvercreekarts.com

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this Privacy Policy. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

11. Compliance with Laws

This Privacy Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the Children's Online Privacy Protection Act (COPPA), and similar regulations in other jurisdictions.

End of Privacy Policy

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